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How to Troubleshoot QuickBooks Multi-User Mode Not Working Issue?

QuickBooks multi-user mode not working error might hinder the performance of the software. The user gets an error message stating “QuickBooks multi-user mode not working”. There are various factors behind the occurrence of this error, especially if the multi-user mode is not installed properly and also there is certain issue with the QuickBooks hosted version. This error brings in various other errors, such as the QuickBooks errors H101, H303, and H505. These errors are seen when the user tries to open a company file which is present on another system and the system demands additional installation and setup.

If you are also facing any such error, then we recommend you to go through this post carefully. Or, make us a call at 1-800-761-1787, and let our support team fix the QuickBooks multi-user mode not working error for you.


Factors leading to QuickBooks multi-user mode not working error

The user can end up in this error, due to the factors below:

  • QuickBooks couldn’t get IP address for the system
  • Antivirus software not allowing access to the system, where the company files are saved
  • Also, if the .ND files are damaged or incorrect
  • Or if there is incorrect configuration of hosting settings
  • When QuickBooksDBXX service has not started
  • Or if the permissions to open windows files are not set properly

Steps to Fix the QuickBooks Desktop multi-user mode issues

The user can check whether the QuickBooks services are running properly. The steps involved in here are as follows:

  • Look for the services.msc and then hit enter
  • After that, the QuickBooksDBXX will appear
  • Then, double click the QuickBooksDBXX service and then check the value under the startup type, it should be automatic
  • Under the recovery tab, the user needs to select the restart the QuickBooksDBXX service
  • And then repeat the steps for the QBCFMonitorService
  • To end the process, start the software in multi-user mode

Alternate Steps:

  1. Install and Run QuickBooks File Doctor tool
  2. Make Use of QuickBooks Database Server Manager
  3. Ping the server from a workstation
  4. Verify host mode on all user computers
  5. Configure your QuickBooks firewall settings
  6. Go to the company file following the UNC path
  7. Create a new company file folder
  8. Rename .QBW.TLG and .QBW.ND
  9. Add your server to windows host file

This drives us to the end of this post, and we expect that the steps mentioned above might help you in resolving QuickBooks multi-user mode not working error. If you are still facing the same issue, then we recommend you to consult our QuickBooks enterprise customer support team immediately. Our experts and certified QuickBooks professionals will provide you with the best possible support services. Call us at 1-800-761-1787.


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